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Customer Service

Shipping & Delivery

We pride ourselves on providing fast and efficient deliveries on all orders. We also respect our customers privacy so all parcels are discretely wrapped with no box logos visible. Next day delivery is available on orders made before 1pm subject to stock availability and the remoteness of your location. Orders made on Friday before 1pm will be delivered the following Monday. Full insurance and tracking is available on all orders. For a complete breakdown of all potential shipping costs check out our delivery policy page.

Privacy & Security

Hydrohobby is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy policy. Hydrohobby may change this policy from time to time, you should check this page from time to time to ensure that you are happy with any changes.

Returns & Replacements

Here at Hydrohobby we offer a 30 day "no quibble" money back guarantee on all purchases. Should you ever be dissatisfied with your purchase in any way even if you simply change your mind you can send the goods back to us within 30 days for a full refund. Please note that goods wil need to be in their original packaging and not have any visible signs of use. Items can be returned to us at Hydrohobby ltd. Brook Farm, Stoneleigh Road, Coventry, West Midlands. CV4 7AB.

Ordering

Orders can be made with Hydrohobby through this website or via the phone if you prefer the human touch on 02476 414161.

Payment

Here at Hydrohobby we try to provide as many payment options as possible, we accept all major credit or debit cards, Paypal, Cash or Bank transfer. However you pay for your order please do so safe in the knowledge that we take online security and protecting your sensitive information very seriously, to that end we employ a Geotrust 256bit SSL that encrypts your payment information and sensitive details. We have no access to payment information such as card details and they are not stored on our system. View full information on our payment methods.

Viewing Orders

Your current and historical orders can be viewed through the MY ACCOUNT section on the top right link of this page.

Updating Account Information

Your personal account information is your own and you can accesss and amend your information at any time through the MY ACCOUNT link on the top right of this page.

Terms and Conditions

Please click the following link for our full terms and conditions.